One Day Seminar
August 26, 2004 at
the Omni Riverway
Four Riverway, Houston, TX 77056
8:00 am - 5:00 pm

What You'll Learn

This one-day seminar contains three  modules of live-facilitated training by Jill Hickman featuring video presentations by renowned service expert Lisa Ford.

Two of the training modules feature essential customer service principles for dealing with difficult customers and exceeding expectations.  The third module features proven strategies for hiring, training, and rewarding customer service-oriented employees.  Participants learn how to apply these skills in dealing with customers and in their everyday work.

Register Online http://jillhickman.com
Registration fee includes a complimentary continental breakfast and lunch, comprehensive course materials, and a Certificate of Compaletion.  Registration fee (on or after August 9, 2004): $399 per person  Pre-registration fee (prior to  August 9, 2004) $349 per person